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FAQs

Who selects the wines for Perfect Cellar?

Our head buyer is Natalia Posadas-Dickson. We are constantly on the look-out for extraordinary winemakers and chateaux who demonstrate the capability to produce outstanding wine vintage after vintage.

Do you deliver everywhere in the UK?

We will strive to meet any delivery request but our delivery prices refer to mainland UK. This does not include the Channel Islands, Isle of Man, Isle of Wight or Scottish offshore Isles. If you would like delivery to one of these areas, or to any other country or region, please email us and we will see what we can do. For any other delivery information, please see here.

What if I don’t like a bottle I’ve received?

We’ll be happy to refund or exchange for something else. Please see our Returns and Refunds policy for more information.

Do you have a minimum order?

There is no minimum order. You may order as few or many products as you like. However, in some cases you may need to fulfil a set value of order in order to benefit from free delivery.

Can I send an order as a gift?

We will be adding this service shortly.

What payment methods do you accept?

We accept Visa, MasterCard and American Express. Unfortunately we do not accept Maestro cards.

Is it safe to enter my credit card details online?

Absolutely. Our website complies with the highest standards of internet safety and privacy.

What if I don’t want to pay online?

If you would prefer not to pay online, you can call us on 0203 131 0012  and pay over the phone.

Where do you store your wines?

All our wines are stored in optimum conditions in an off-site temperature controlled warehouse. They are then specially repackaged as required for delivery.

Do I need an account with you to place an order?

You do not need to create an ‘account’ with us. However, in order to benefit from the rewards contained in our Perfect Points loyalty scheme or some of the offers we run, you will need to register your email address with us. 

Wine Club

How does it work?

We'll send you a different case of wine every 2 months based on your requests and plan type. Included in this bi-monthly price are a number of complimentary benefits as listed on the website.

When do the wines change?

The wines as listed in the wine club cases change on the 1st day of every evenly numbered month. For 2016, these dates will be 1st August, 1st October and 1st December.

Is there a minimum commitment?

Not at all. You can cancel, modify or even pause your wine club membership at any time by contacting our customer care team or your Personal Account Manager.

How do I sign up?

Just simply choose the plan you'd like, follow the process through to checkout and enter your contact and payment details.

How can I pay?

At present all Wine Club memberships are processed as a recurring card payment, and we are looking at offering alternative avenues in the future.

I'd like to request different wines than what's listed on your website

Just get in touch with Jamie Morris, Wine Club Manager, who will be happy to tailor your requests as much as possible.

What do I get as part of my Wine Club membership?

You get the bi-monthly deliveries of wine, complete with tasting notes and at a minimum 10% discount on retail price and delivered for free. You can use this 10% discount to re-order any wines you receive as part of your wine club membership for 30 days after you receive them. You also get a Welcome Pack, tasting notes and other information so you can learn all about our world of wine. Wine Club customers get 5% of your revenue back in the way of loyalty points, invested in you to give you more free wine through our loyalty scheme. Connoisseurs Plan customers also get a complimentary invite to our yearly wine club dinner.

When will I receive my deliveries?

All wine club boxes are delivered with 7 days of the latest payment reaching our account.

 

Fine Wine

What is 'In Bond' ?

Wines bought In Bond are exempt from duty and VAT, and are stored in one of a number of warehouses controlled by HRMC. Our bonded warehouse of choice is Vinotheque, and we can setup an account for you free of charge. There are storage charges payable, at a very competitive rate (just under £5 ex VAT per case of 6 per annum). Please note that you may be subject to a minimum annual fee of £25 ex VAT so make sure you read the terms in full. The main benefits are:

  • You don't pay duty and VAT until you wish to have the wine delivered to your home
  • Vinotheque is temperature, humidity and light controlled and features impressive security. Insurance is also included in your storage charges. This ensures the safest and most beneficial conditions for your wine.
  • If you wish to sell wine, bonded warehouses are the best solution to guarantee provenance and quality.