Terms & Conditions
Perfect Cellar is the trading name of The Perfect Cellar Ltd. Perfectcellar.com is owned by The Perfect Cellar Ltd, registered office 1st Floor, 9 White Lion Street, London, N1 9PD. Company registration in England number 7081203. VAT number 112831253.
As a retailer of intoxicating beverages Perfect Cellar Ltd takes our legal and social responsibilities very seriously. You must be 18 years of age or over to browse, use or purchase products from theperfectcellar.com as defined by UK Law and may be required to provide identification at any point if using or consuming Perfect Cellar products. If you are under the age of 18, you must cease to use this website immediately.
You/Your: applies to you, the buyer of goods.
We/Us/Our: applies to us, the registered company The Perfect Cellar Ltd, company number 7081203.
Goods: any products or services that are sold by us, to you.
Order: any request made for goods to be sold to you.
Written/Writing: communication made in the form of letter or email to or from company addresses or email addresses.
All orders are subject to availability.
A contract of sale will be said to exist upon written confirmation by us, to you, that we have accepted your order. The act of making an order on your part implies complete adherence to these Terms and Conditions. This contract is purely between you and us, is subject to UK Law and no other person shall have any rights to enforce any of its terms.
We reserve the sole right to cancel this contract of sale if we have insufficient stock, do not deliver in your area or in the event of incorrect advertising of the price of a product due to a typographical error or errors resulting from our suppliers. Should we do so, we will notify you immediately and will refund, within 30 days, to you any sums deducted from your debit or credit card that relate to that contract of sale.
Any images on our website are for illustrative purposes only. Although we have made every effort to display the images with as much accuracy at possible, the actual tones, colours and measurements may vary slightly from the digital images.
We reserve the right to refuse any orders at our sole discretion.
You may cancel your contract of sale with us at any time up to the seventh working day from the date you received the goods. You may amend your order up to 24 hours from the day it was originally sent to us, assuming it has not been dispatched. Any such actions should be done in writing either to our registered address found at the top of this document, or to our Customer Service team. No refund will be provided if you have already opened the bottles or have failed to notify us of a fault or damage within 24 hours of receiving the goods as detailed in our Returns and Refunds policy.
It is your responsibility to verify the contents of your order and to notify us of any problems within 24 hours of receiving said order.
We are not obliged to offer any additional compensation for disappointment suffered as a result of a cancelled order.
Our delivery information can be found here.
Whilst we endeavour to deliver as soon as possible, late deliveries may happen for reasons outside of our control. A late delivery does not constitute a breach of contract by us.
Late delivery does not constitute a breach of contract by the seller and no claim can be made by, or on behalf of, the buyer, whatever the cause. We cannot be held responsible if a delivery is not possible due to an incorrect address. It is the responsibility of the recipient to verify the contents of the delivery and inform us of any concerns by means of letter or telephone within 24 hours of receiving the package.
Due to the nature of Fine Wines and wines purchased in bond, delivery may be slightly longer than usual as they must be transferred from a bonded warehouse. Delivery information on these wines will therefore be made on a case-by-case basis.
All prices are in British Pounds (GBP) and are listed inclusive of VAT, unless otherwise specified.
Products are sold according to the price indicated on the site the day of the order. We have the right to change these prices when and if deemed necessary. Any changes in price will not affect existing contracts of sale between us and you.
These prices do not include the cost of delivery, with the exception of Wine Club subscriptions, or other products such as experiences, which do not require delivery.
Promotional discount codes & cashback offers do not apply to our Wine Clubs, or any My Perfect 3 subscription unless specificallly stated and cannot be used in conjunction with any other promotional code or exchanged for money. However, some offers are available to be used on marked down items where indicated. Promotional codes must be used at our online checkout only and cannot be applied after an order has been processed. Perfect Cellar reserves the right to amend or withdraw these offers at any time.
£12 Off & Free Delivery offer on orders over £50:
Available to New Customers only on your first order over £50 (excludes Wine Club or My Perfect 3 packs, Champagne offers) when you are in possession of a valid discount code. Free delivery is activated on orders over £50 excluding the use of any discount codes.This discount does not apply to our Wine Clubs or any My Perfect 3 subscription product and cannot be used in conjunction with any other promotional code. However, this offer is available to be used on marked down items, and Wine Club deliveries are free as standard. The promotion code sent in your welcome email must be used at our online checkout and cannot be applied after your order has been processed. Perfect Cellar reserves the right to amend or withdraw this offer at any time.
All Champagne Offers:
Limited to a maximum of 24bts of Champagne per order/per person only. If you'd like to order more than 24bts of Champagne please phone 0203 131 0012 or email email@example.com for a quote. This offer can't be used in conjunction with any other promotional offers such as cashback promotions. Promotional discount codes are not eligible to be used in conjuction with any Champagne offer. Perfect Cellar reserves the right to amend or withdraw these offers at any time. Perfect Cellar reserves the right to cancel - at its own discretion - any order which includes over 24 bottles of Champagne and uses a promotion code.
My Perfect 3 - Wine Discovery Box:
By ordering My Perfect 3 Wine discovery Box, you agree that you will receive 3 bottles of wine and the associated content every month for the duration of the selected pack (1 month for Trial Box, 3 months for the Taster Box, and 12 month for the Explorer Box). Your membership will be automatically renewed at end of the period on a one month rolling basis at the cost of the original box.
We may from time to time send you promotional offers that are relevant to your membership or to your personal preferences.
Your first My Perfect 3 Box will be delivered within 3 working days of your order being placed (we aim to achieve next day whenever possible subject to placing your order before the cut-off time of 14.00pm) - Subsequent My Perfect 3 Boxes are dispatched every month around the 10th of the month. Monthly payments are also taken on the day of the dispatch.
Delivery will be made via Parcel Force, who will send you a tracking email and will also contact you via SMS on the day of delivery to give you an hour time slot for your delivery or the option to deliver to a neighbour, leave with your local Post Office or arrange a different delivery date. We deliver throughout the UK expect for, Northern Ireland, Isle of Wight, Isle of Man, the Channel Islands, BFPO and PO boxes, Scottish Highlands & Islands (see below postcodes),
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
For full infomation Delivery Info
Any relevant My Perfect 3 subscription product cashback or voucher code discounts can only be applied to the first month payment only and will not be applied on any subsequent months payments.
My Perfect 3 - Products
The packaging of the Products may vary from that shown on images on our site.
All wines and information are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we may substitute wines for a later vintage.
My Perfect 3 - Cancellation
You have a legal right to cancel a Contract during the period set out below in our Terms & Conditions. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
To cancel your subscription please let us know seven working days before the pack is due to be despatched otherwise we will proceed with the delivery.
1 month subscription: can be cancelled prior to delivery.
3 month subscription: can be cancelled seven working days prior to the dispatch date (2nd Monday of each month). There will be a charge of £26 payable which will be taken from the stored credit card regardless of when the subscription is cancelled within the 3 month term.
12 Month subscription: This subscription is for a 12 month period and priced accordingly. If you would like to stop your subscription within the 12 month period it can be cancelled seven working days prior to the dispatch date (2nd Monday of each month).There will be a charge of £52 payable which will be taken from the stored credit card regardless of when the subscription is cancelled within the 12 month term.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail firstname.lastname@example.org or call 0203 131 0012
My Perfect 3 - Change of Address
We require seven working days’ notice by e-mail email@example.com if a different delivery address to that of the original is required.
My Perfect 3 - Pricing
See our full pricing policy
By ordering the 3 or 12 month packs you agree that the Perfect Cellar Ltd can take any eligible subscription cancellation fees on the credit or debit card which was used to pay for the introductory pack.
If you decide to cancel either the 3 or 12 month packs within the plan time there will be a charge of £26 for the 3 month pack and £52 for the 12 month pack.
My Perfect 3 - Voucher codes
Unless otherwise stated, voucher codes are only to be used once by new customers on their first purchase. You are not entitled to any further introductory vouchers or other introductory offers from My Perfect 3. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. Where a voucher is used in breach of these conditions we reserve the right to refuse to supply wines to you or to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the goods.
Any cashback or voucher code discounts can only be applied to the first month payment only and will not be applied on any subsequent months’ payments.
Cashback offers can’t be used in conjunction with any other voucher code offers.
The current “£12 Off orders over £50” promotion is not valid and can’t be used in conjunction with the purchase of any My Perfect 3 subscription packs.
Wine Club (excluding My Perfect 3):
By joining our Wine Club(s), you agree that we may from time to time send you promotional offers that are relevant to your membership or to your personal preferences.
Wine Club boxes are delivered every two months. Your first box will be delivered within 7 days of receipt of payment for your first box. All subsequent boxes are delivered within 7 days of the receipt of two payments.
By claiming an offer such as (but not limited to) £50 off your first case, or any other promotion we may run, you agree that you will be a wine club member for a minimum term of 4 months. This does not include your first case. You cannot cancel your subscription before we have successfully received payments equivalent to this amount. You may still alter your Wine Club by the methods and terms listed below.
You may alter your Wine Club plan at any time by contacting your wine club account manager and notifying them in writing. We will then confirm your alteration(s) by the same means.
Your payment date will be the date you sign up. You may change this by getting in touch with your account manager.
We shall use reasonable endeavours to accommodate requests when it comes to selecting products for your wine club boxes. However, we are a business and as such have costs to recoup, meaning it is not always possible for us to grant requests. We therefore reserve the right to decide on the products to be included in these boxes.
We may alter the terms and conditions of the Wine Club at any stage and will inform you of any changes that may effect you in writing at least one month in advance.
Whenever a discount is referenced, the discount will apply to the retail selling price as listed on the website at the time of purchase or dispatch. This price is not affected by any other discounts or promotions we may run or are running.
Wine Club offers or promotions cannot be used in conjunction with any other offer we may run.
All Perfect Cellar Giftcards cannot be purchased using any discount codes, cashback offers or other promotions. Any orders using discount codes will be invalid and not issued.
All vouchers and points earned, rewarded or issued as part of the Perfect Points scheme have a monetary value of 0.0001 pence. They are not valid currency and cannot be exchanged for cash under any circumstances. Any loyalty reward does not earn loyalty points.
Once loyalty points have been redeemed, whether it be in the form of a voucher, gift, event tickets, experience or any other form of reward, they instantly cease to exist as a redeemable reward. To illustrate, if you redeem 100 Points for a voucher, use it and then make an additional purchase that results in the awarding of 50 Points, you have a total of 50 Points.
Loyalty Points have no expiry date and as such can be ‘saved up’ to redeem greater rewards.
The redemption of loyalty points does not affect your ability to achieve loyalty ‘levels’ and unlock new rewards. This continually accrues whether loyalty points are redeemed or not.
You cannot transfer your loyalty points, or combine loyalty points with another party. If you would like to use your loyalty rewards to purchase something for another person or organisation, you may do so by specifying that it is a gift delivery at checkout.
When Loyalty Points are awarded for purchases, these are done on the basis of actual money spent. Similarly if you make a purchase and benefit from a discount on retail price, such as through the Wine Club 10% discount or any other discount, you will be awarded points based on the amount that is paid at checkout.
These terms apply to any rewards we may offer with external or internal partner or affiliate companies as well as those specific to Perfect Cellar Ltd.
Refunds and Returns:
These can be found in full in our Returns and Refunds policy.
As a consumer, you have legal rights in relation to goods that are faulty or not as described. You can receive more advice on these topics at your local Citizens Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions affects these legal rights.
In the case of wine purchased 'in bond', no refund can be given when a case has left bond as the value will be affected. Individual bottles of Fine Wine will be considered for refund on a case-by-case basis.
Our Liability To You:
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, our website.
Please note that, in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss, costs, expenses, damage or other claims (whether caused by our negligence, servants, agents or otherwise) which arise our of or in connection with your use of our website.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Events Outside Our Control:
We are not liable or responsible for any failure to perform, or the delay in performance of, any of our obligations in these Terms and Conditions caused by Events Outside Our Control.
An Event Outside Our Control includes, but is not limited to; industrial action, lock-outs, strikes, civil unrest or rioting, foreign or domestic invasion, terrorist action (or threat of), war (whether officially declared or not), military preparations for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster, or failure of network or telecommunications. As we import goods from EU and non-EU countries, these also include circumstances that occur outside of the UK that demonstrably affect our ability to fulfill any of our obligations in these terms.
In the unlikely circumstance that one of these events presents itself, we will contact you as soon as possible. Our obligations, including those of delivery, are suspended until such events have concluded. You are entitled to cancel your contract of sale in these instances. All conditions in Refunds and Returns policy still apply but when time limits are referenced, these are extended until the conclusion of said event.
We reserve the right to change these Terms and Conditions at any point and will notify you of such changes at least one month prior to said changes coming in to effect.
You agree to comply with all applicable laws, statutes and regulations concerning your use of our website.
In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and legal fees.
If any part of these Terms is found to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms shall not be affected and shall remain in force.
These Terms contain the entire agreement between us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to such matters or any statements made by you by any person, including (without limitation) any of our employees or agents. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We shall be entitled to assign, transfer or sub-contract in any way the benefit or burden of these Terms to a third party.
A waiver by us, or a failure to enforce or exercise any of these Terms, shall not be deemed or construed to be a waiver of any such term in the future, nor shall our rights be affected in respect of any subsequent breach of the Terms. All rights and remedies contained in these Terms shall be distinct, separate and cumulative and no action or inaction by us shall operate to exclude or deprive us of any other rights allowed by law.
No one other than a party to these Terms shall have right to enforce any of its terms.
Nothing in these Terms shall constitute a partnership, agency or joint venture between the parties.
Applicable law and jurisdiction:
These Terms, their subject matter and their formation, are governed by English law. You and we irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction in relation to any dispute arising out or in connection with these Terms, their subject matter or their formation (including any non-contractual disputes or claim).
My Perfect 3 Competition
Competition is open to all UK residents over the age of 18 only. Offer not open to employees of ThinkersHQ or Perfect Cellar Limited
The winner will be drawn and contacted via email at the end of each month. The prize cannot be exchanged for cash or alternatives.
By submitting your email address you are agreeing to receive Perfect Cellar’s newsletters. You can un-subscribe at any time.
Keeping your personal information safe is our top priority, we’ll never share or sell your data.