Returns & Refunds
As indicated in our Quality Promise we will happily refund or exchange any faulty or corked bottles, or wines you don’t like. All we ask is the bottles in question are returned to us at least half full for verification purposes. If a bottle is broken on delivery we will also replace or refund it but we do require photographic evidence of the breakage. Equally we can arrange for the bottles to be collected the next time you receive a delivery from us.
Should we be unable to fulfill any part, or all of an order, Perfect Cellar Ltd will suggest comparable substitutions. You are free to refuse these suggestions and are eligible for a full refund of relevant parts of the order.
In all instances, Perfect Cellar Ltd must be informed of any claim within 24 hours of receipt of delivery by letter or telephone. All refunds will be issued after we have received and approved the faulty items and the amount will be re-credited to your account within 30 days. The amount refunded will be equal to the full amount paid for the relevant products at the time of purchase and must be made by the same payment method as the original sale.
If you choose to cancel your contract of sale with Perfect Cellar Ltd you may do so within seven working days of receipt of the goods. If the goods have already been dispatched they must be returned to us unopened and undamaged, and Perfect Cellar Ltd will not be liable for any costs associated with the original or return delivery.
No refund can be given when a case has left bond as the value will be affected. Individual bottles of Fine Wine will be considered for refund on a case-by-case basis.
We advise contacting our Customers Services team before making any claim to ensure the process goes as smoothly as possible.